VoIP Design and Telephony Fundamentals

Prepare for your VoIP project like a pro

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In the last year I have thought this course twice to companies who were starting a new VoIP project. It is an interesting training for those who have little knowledge of telephony and voice over IP networks. We start with conventional telephony, covering analog and digital telephony. In the second section we move to VoIP fundamentals covering dimensioning of circuits and bandwidth, codec selection and legacy integration. Then we cover QoS for routers and switches, in this chapter we have used Cisco routers and switches for the examples and demos, but the concepts can be applied to any vendor.

When I started with open source PBXs in 2004, one of the things I've noticed is, most people working with open source telephony do not have a background on network design. One of the key factors for the success of proprietary vendors is the enforcement of best practices thru their channel partners. You probably won't see a Cisco VoIP project without QoS enabled, but still in these days, most open source projects do not enforce best practices on dimensioning, Quality of Service and integration with the legacy. That's the gap I want to fill with this course.

I believe this training will never be ready, there will always new devices and new technologies to cover. So I plan to update it regularly. As you have lifetime access, you will always receive the updates.

Section 1:

Analog Telephony

This section is key. It is very important to understand the concepts of analog telephony, FXS, FXO and E+M interfaces. How to integrate a VoIP network with the PSTN (Public Switched Telephone Network).

Digital Telephony

Here we cover T1/E1 networks, CAS (Channel Associated Signaling) and CCS (Common Channel Signaling). Our focus will be in the standard ISDN (Integrated Services Digital Network) used by almost all countries in the world and also MFC/R2 for CAS, often found in Latin America, Africa and China.

Section 2:

VoIP Fundamentals

Here we will present the basics of VoIP.

Codec Selection

How to select the best codec for your Job.

Channels and Bandwidth Dimensioning

In this chapter you will learn how to calculate the number of channels required given the amount of minutes in the busiest hour. Once you have the number of channels we will use the VoIP calculator to define the bandwidth required.

How to design for Voice Quality

In this section you will learn how to design and measure the performance of your network. You will understand important concepts related to voice quality such as the R-Factor and MOS (Mean Opinion Score). I will point you some utilities capable to measure the voice quality in your network.

Legacy Integration

Only in rare situations you will implement a completely new project. Most of the big projects will require you to integrate with the legacy. Legacy large PBXs, PBXs in the branches, survivability and others.

Section 3:

In the section 3 we are going to cover QoS (Quality of Service).

Classification and Marking

Covering CoS (Class of Service), DSCP (Differentiated Services Code Point) and Precendence

Fragmentation, Interleaving and Compressed RTP

How to handle slow circuits using fragmentation and interleaving and how to enable cRTP in PPP circuits.

Queueing and Tail Drop

Most common congestion management and avoidance techniques. We will do a demo for the implementation of Low Latency Queuing on Cisco and AutoQoS on switches.

Voice VLANs

Voice VLANs are essential for security and broadcast storm protection. One of the best security features for any network were the phones are open to the public such as Hotels and Universities.


Your Instructor


Flavio E Goncalves
Flavio E Goncalves

Flavio E. Goncalves has graduated as an Engineer in 1988. What best defines him, is an entrepreneur with strong technical skills.

22+ years of experience in Voice over IP systems, 6500+ students on Udemy

He started as a Network and Database Administrator in 1989 and in the technical carrier got the following certificates

  • Novell Master CNE in 1993
  • Microsoft Certified Systems Engineer in 1995
  • Cisco CCNP, CCDP, CCSP and CCIE written
  • Asterisk dCAP in 2006
  • OpenSIPS Instructor and creator of the OpenSIPS Bootcamp and OpenSIPS Certified Professional

He has founded four companies:

  • V.Office, Network Systems Integrator, Since 1996
  • SipPulse, Communication Systems, Since 2010
  • Api4Com, APIs for communication, Since 2018
  • WeHostVoIP, Hosting VoIP Application, Since 2020

VoIP.School is an initiative to put all the trainings on Udemy in the same place. In the VoIP School the objective is to build a community of people related to VoIP, Instructors and Students in the same place. With the teachable interface, the teaching model can be a lot better. We hope to offer more web-conference trainings and coaching.


Course Curriculum


  Section 1: Training Introduction
Available in days
days after you enroll
  Section 2: Analog Telephony Fundamentals
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days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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